Ticket Holder

Question about your tickets, event, or venue? No problem. Check out our FAQ’s below. If you don’t see an answer to your question(s), simply email us at [email protected].

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General Questions

In addition to entertainment venues and events, Tempo handles business and education seminars as well as numerous other events that require tickets, so the name on the charge may be different than what you expected.

If you’re still wondering what purchase you or another cardholder on your account may have made, please complete as much information below as you can, and we’ll write or call you back asap to identify the purchase. If your card was fraudulently used, we’ll work with you, your bank, and our event client to resolve it.

We respect the need for a quick response when people see unknown charges, especially from online vendors. Please complete as much information as you can, and we will research and respond as fast as humanly possible.

Please contact the event management via their website, phone number or social media for any and all event-specific questions.

Examples : Parking questions, wheelchair accessibility, what can I bring, what’s included, gate opening or lineup/performance times, etc.

Ticket Questions

When this happens, we humbly ask for your patience. When unfortunate circumstances arise,Tempo works closely with its clients to execute their change policies. All change information will come to you from the event management, to the email address you used when purchasing.

You might also receive email from Tempo in the form of a price adjustment or refund receipt,
or a follow-up question about your order in light of the event changes. Please whitelist and watch for email from [email protected] and [email protected].

Example: You bought 6 tickets to a show that gets rescheduled and now only four can attend. You might hear from our Customer Service team to confirm and verify that you know exactly which tickets have been refunded and canceled.

Please email [email protected], including your name, the show in question, and the
reason why you can no longer attend. Every client/venue/show has their own policies; our support staff will guide you on next steps to take.

Nope! In fact, we recommend using your phone to access your tickets when you arrive at the venue. Simply use the original email link to pull up your ticket, or show your saved image file upon arrival.

The most common causes are typographical errors, and corporate or institutional email servers blocking or screening delivery.

First: Search your email for [email protected]
Next: If necessary, click here to retrieve. Be sure to try all your email addresses.
Finally: If necessary, fill in as much information as you can. We will locate and re-send your ticket from [email protected].

For everyone’s security, Tempo re-sends or re-issues tickets only on request of the individual who paid for them. We verify email, phone number, billing address and last 4 digits of the credit card used.

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Photo credit: Demolition Derby: Courtesy Ellsworth Funsters, Ellsworth, WI