TICKETING MANAGER FAQ

Venue owners/managers, promoters, artists, business owners, fundraisers, nonprofit organizations, volunteers … General Admission (non-assigned seating) events. Dance, beer, comedy, cultural,country/rock/rap/reggae/classical. You name it!

We measure success based upon how these questions are answered:

  1. Did we meet or exceed your expectations?
  2. Did we offer useful advice for managing sales and admissions?
  3. Will you work with us again / recommend us to others?
  4. Did your patrons appreciate the way they were treated by our software and our customer support?

Our business philosophy is based on two pillars: fairness and respect. We aren’t trying to be all things to all people – and that’s okay. We don’t require any long-term contracts. We’re 100% focused on excellent ticketing and top-notch service at a fair price. We want your patrons to be glad you chose Tempo.

First, we listen to you. We have experience in a wide variety of event and venue circumstances and bring that expertise to bear in our recommendations. If necessary, we attend/research similar events to expand our understanding. We communicate with you to make sure we are all on the same page. We’ll record all our notes and do a final review before we ever get started.

Tempo charges a flat fee per ticket, with some flexibility based on your anticipated volume, range of ticket prices, etc. Credit card processing costs are through our Stripe Connect Platform and are industry standard. In any case, you can pass the cost through to your ticket buyer.

Tempo’s Connect Platform on Stripe helps us keep our ticket fees low and payouts simple. We receive only the earned fees, and you receive your tickets sales revenue directly. Stripe handles payment processing for millions of companies throughout the world. With their successful track record and our transparent fees, you’ll be getting direct deposits you can trust.

We expect transparency regarding the event and request that our clients ask any questions of us that come to mind during the planning process. We want your event to go off without a hitch, and for your patrons to be happy you chose Tempo. We hope you’ll think like we do, that by making your buyers feel they got great value; that their transactions are safe and their data secure; that receiving and using their ticket was fast and seamless –– they will happily come back for more.

Here’s a brief overview of what it looks like to work with us, from first contact to day of the event. This isn’t meant to be comprehensive, but it’ll give you an idea of what we have to offer.

  1. You fill out basic information we need to know about your business/organization and your event(s) and plans
  2. From there, we’ll create your Tempo Tickets account, which will give you easy access to all things related to the ticket sales of your event.
  3. We set up a draft of your ticket selling page for review, and walk you through a quick Admin Dashboard tutorial. You’ll see how easy it is to make changes with our powerful, one-page, fill-in-the-blanks setup. Of course, we’ll handle the changes if you prefer – but power is in your hands should you choose.
  4. We provide custom reporting by individual event as well as inclusive, account-level reports, secure 24/7 account access, and resources to help with every facet of your event ticketing .

Welcome to Tempo Tickets

Seamless Ticket Management

Photo credit: Courtesy Comedy Sportz Milwaukee